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Ronald Richards
You can stitch between artboards
AM
23 Mins ago
Arlene McCoy
Invite you to prototyping
Robiul Hasan
Invite you to prototyping
DR
23 Mins ago
Darlene Robertson
Invite you to prototyping
Call Center
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Dashboard - -
- Call Center
Incoming Calls
Last 7 days
526
Vs 497 prev. 7 days
Answered Calls
Last 7 days
526
Vs 497 prev. 7 days
Abandoned Calls
Last 7 days
526
Vs 497 prev. 7 days
Service Level
85.7
Target: 90%Average CSAT
All time4.7
of 5Agent Avg. Earnings
$50,000
Total EarningOverall Calls Volume
- Incoming Calls 15.5k
- Answered Calls 20.5k
Sales by Countries
USA
1,240 Users
Japan
1,240 Users
France
1,240 Users
Germany
1,240 Users
South Korea
1,240 Users
USA
1,240 UsersBest Agents This Week
View All| User | Calls | Avg. Duration | FCR | CSAT |
|---|---|---|---|---|
Dianne Russell |
380 | 8 mins 10 secs | 70% | 90% |
Cody Fisher |
65 | 4 mins 16 secs | 80% | 85% |
Ronald Richards |
280 | 5 mins 30 secs | 90% | 80% |
Albert Flores |
230 | 12 mins 45 secs | 95% | 75% |
Cameron Williamson |
150 | 3 mins 25 secs | 100% | 70% |
Recent Calls
View All| Caller Name | Type | Duration | Time | Status |
|---|---|---|---|---|
Kristin Watson219.555.0114 |
Inbound | 5 mins | 10:30 PM | Resolved |
Theresa Webb406.555.0120 |
Inbound | 12 mins | 10:40 PM | Pending |
Brooklyn Simmons229.555.0109 |
Outbound | 15 mins | 11:30 PM | Dropped |
Robert Fox262.555.0131 |
Inbound | 17 mins | 09:15 AM | Resolved |
Jane Cooper671.555.0110 |
Inbound | 25 mins | 10:30 PM | Pending |